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1. What kind of engraving work do you do in Malta?
We create custom engravings for both personal and business needs. This includes company logos on products, awards for events, personalized gifts, and office signage.
2. Do you only work with businesses, or can individuals order too?
We happily work with both. Whether you need a one-off personalized gift or a large corporate order, we can assist.
3. Can you engrave items that I already own?
In many cases yes, depending on the material and shape of the item. If you have something specific, contact us and we will let you know if it can be engraved safely.
4. What materials are most popular for engraving?
Customers often choose wood, metal, glass, and acrylic. Leather and stone are also popular for gifts and awards.
5. Do you offer design assistance if I do not have artwork ready?
Yes, our team can help refine your idea or create a design that works well for engraving.
6. How long does an order usually take?
Small orders are normally ready within three to five working days. Larger projects or bulk requests may take a little longer, but we always provide a clear completion date before you confirm.
7. Do you give discounts for bigger orders?
Yes, we provide reduced pricing for bulk and repeat orders. Let us know your requirements and we will prepare a custom quote.
8. Is delivery included in Malta?
Yes, delivery is free across Malta. For urgent deadlines we can also discuss faster options.
9. Can I see what my item will look like before engraving begins?
For custom and bulk orders we send a digital proof for approval. This ensures you are satisfied before production starts.
10. What happens if there is a problem with my order?
If there is any issue such as damage or a production error, let us know within 48 hours and we will resolve it quickly.
11. Do you accept returns?
Because each product is custom made, returns are not accepted unless there is a mistake on our side. We always aim to make sure you are fully satisfied with your order.
12. How can I contact you?
You can reach us anytime via:
- Email: connor@essencyengraving.com
- Contact page: Contact Us
- Social media: Message us on Instagram or Facebook
We’re always happy to help with questions or project ideas!