FAQ's

1. Do you offer engraving services for businesses?

Yes! We specialize in corporate branding, promotional products, awards, signage, and custom bulk orders. Whether you’re looking for engraved business gifts, branded merchandise, or office signage, we’ve got you covered.

2. Are your products eco-friendly?

Yes! At Essency Engraving, we prioritize sustainability by using high-quality, eco-friendly materials wherever possible. We also strive to minimize waste and use sustainable packaging options to reduce our environmental footprint.

3. What types of materials can you engrave?

We can engrave a wide variety of materials, including:

• Wood (solid wood, plywood, bamboo, etc.)

• Acrylic & Plastics

• Glass & Crystal

• Metal (stainless steel, anodized aluminum, brass, etc.)

• Leather & Faux Leather

• Slate & Stone

If you have a specific material in mind, feel free to contact us, and we’ll let you know if it’s engravable!

4. Do you offer bulk discounts?

Absolutely! We specialize in corporate gifting, bulk orders, and business branding, and we offer tiered discounts based on order quantity. Contact us with your requirements, and we’ll provide a custom quote.

5. How long does the engraving process take?

Our standard processing time for most orders is 3-5 business days, depending on order size and complexity. Bulk and corporate orders may take a bit longer, but we’ll provide an estimated timeline when you place your order.

6. Can I request a custom design?

Yes! We love bringing unique ideas to life. Whether you have a design in mind or need assistance creating one, our team can help craft the perfect engraving. Just upload your design or contact us to discuss customization options.

7. Do you offer mockups before engraving?

Yes, for custom and bulk orders, we can provide a digital proof/mockup for approval before engraving to ensure everything meets your expectations.

8. What are your shipping options?

We offer worldwide shipping with various options, including standard and express shipping.

Deliveries are FREE in Malta.

9. Do you ship internationally?

Yes! We proudly ship worldwide. International shipping rates and delivery times depend on the destination.

10. What if my order arrives damaged?

We take great care in packaging our products, but if your order arrives damaged, please reach out to us within 48 hours of delivery with photos, and we’ll work quickly to resolve the issue.

11. Can I return or exchange an engraved item?

Because our products are custom-made, we do not accept returns or exchanges unless the item is defective or incorrect. However, if there is an issue with your order, contact us, and we’ll do our best to assist you.

12. How do I contact you?

You can reach us via our Contact Us page, email us at sofia@essencyengraving.com, or message us on any of our social media pages. We’re happy to assist with any inquiries!